Delivery & Returns
30 Day 100% Satisfaction Money Back Guarantee - General Conditions
For a period of 30 days from the date of original purchase, Perfect Water Technologies, Inc. will refund the purchase price of the specified product for any reason except damage to any part of the product because of misuse; misapplication; negligence; alteration; accident; installation or operation contrary to our instructions, incompatibility with accessories not recommended by Perfect Water Technologies, Inc. or authorized agents, or damage caused by freezing, flood, fire, terrorism, or Act of God. In all such cases, regular charges will apply.
Filter elements and membrane elements may only be returned if unopened with the packaging intact.
- This warranty does not include service to diagnose a claimed malfunction in this unit. Liability is limited to repair or replacement of the product.
- Warranty does not include costs related to shipping, freight, transportation or other costs.
- This warranty is void if the claimer is not the original purchaser of the unit
- It is also void if the unit is not operated under normal municipal water or well water conditions, with potable water meeting the specified standard operating conditions and with all recommended filter changes and maintenance performed at recommenced intervals.
We assume no warranty liability in connection with the product other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. We do not authorize any person or representative to assume for us any other obligations on the sale of our products.
This warranty becomes effective when the system is installed correctly and successfully. Behind this product are years of research, design, and production skill. With proper installation and annual maintenance, our products will provide you and your family with years of trouble-free service. For updates on home water purification products please visit us regularly. Thank you for your purchase.
Return Policy
Please call or email customer service for return authorization. Items returned without authorization will not be accepted. Items are returned at the shipper’s expense.
Perfect Water Technologies is not liable for shipping, freight, or transportation costs, for items damaged during shipping or other incidental or related costs. COD shipments will not be accepted.
Filter elements and membrane elements may only be returned if unopened with the packaging intact.
THE STANDARD OPERATING CONDITIONS FOR EACH SPECIFIC PRODUCT MUST BE MET AS SPECIFIED ON THE PRODUCT DESCRIPTION PAGE AND/OR OWNERS MANUAL FOR WARRANTY TO BE VALID.
30 Day 100% Satisfaction Money Back Guarantee
We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following exceptions:
• Misuse; misapplication; or negligence by the consumer
• Filter elements and membrane elements may only be returned if unopened with the packaging intact
• Customers are responsible for the cost of the return shipping
Please call 877-693-7873 or email customer service for return authorization.
Having Installation/Assembly difficulties?
Our Products are designed to be installed DIY by the average homeowner, however if you are experiencing issues with installation, please call us 877-693-7873 before returning your merchandise.
In almost all instances, our highly experienced customer service specialists can diagnose and fix your install problems in minutes!!
If we are unable to diagnose and fix your problem, we are happy to facilitate a product return during this conversation.
←Ground Delivery Time
Measured in business days, the map shown aside displays the typical delivery time for UPS GROUND shipping originating from our grand and glorious locale. Of course, the actual time can vary if there is severe weather, a plague sweeps the land, or if the ground starts a rumblin'.
Same-day shipping? Rush ordering? We will typically get UPS packages out the door and on the way, same day, if placed by noon Arizona time, otherwise please allow 1 business day to build / pick and pack your products. Get confirmation via phone, email, Live Chat.
International Shipping
We ship to 220+ countries with UPS International services. Please allow extra time for deliveries to international destinations. UPS Worldwide Services typically deliver in 1-5 business days depending on the international destination and service level chosen. Additional time for customs clearance may be required and can vary by location. Please call or email us if, upon checkout, if your country is not listed or does not return a shipping option.
Additional costs disclosed. Destination countries all charge individual duties, taxes, and brokerage fees. Our international checkout page will detail and itemize these fees. This enhanced online check-out process provides a detailed landed shipping cost and ensures there are no unexpected charges imposed on the consumer at the time of delivery.
Please note: Our products are made for US pipes, plumbing and/or electrical, and given in imperial units. 110V, 3/8”, 1” etc. Please ensure you have the correct adapters, if necessary, before purchase. International returns may be subject to return shipping and restocking fees.
